When can we visit the chapel?

Opening Hours

Hemel Hempstead

Monday – Friday

9:00am – 5:00pm


Monday – Wednesday

10:00am – 4:30pm

You can normally book some time to visit a loved one during the above hours. We ask that you book at least two working days in advance of the time you would like so that we can avoid clashes with other families who wish to use the chapel.


It is sometimes possible to arrange appointments to visit at the weekend, this does depend on the availability of our staff to come in on their days off. We will always try to accommodate these appointments, but we cannot guarantee availability.

We’ve moved to MuchLoved.com for online tributes & donations

We’re pleased to announce that in an ongoing effort to offer not only more services to our clients, but better quality and more richly featured versions of our previous offerings, we have selected MuchLoved.com to provide our online tributes.

This new collaboration not only makes it easier for families to raise funds in memory of a loved one, but brings new features to build meaningful, long-lasting, online tributes to a person.

Every family we work with can have a tribute page set up. The tribute page is the heart of the MuchLoved system, and is where the funeral notice and charitable donations can be found. 

In addition, there is the opportunity for friends and family to log in and leave their memories in tribute to the person they have lost. Along with virtual gifts that can be sent to the bereaved, virtual candles may be lit, perhaps to mark a significant date, or simply as an act of remembrance. 

Should I send flowers to the funeral?

When somebody passes away, many people look for a way to express their love for that person and the grief that they feel at their passing.

It has long been the tradition for people to send floral tributes in memory of the deceased. That practice continues today and we are happy to receive tributes at our offices on the day of the funeral so that they can accompany the deceased to the service and place of committal. Please instruct your chosen florist to contact us for the correct day and time to deliver.

We are able to advise on local florists who can provide tributes. You can also order flowers via Interflora if you do not live locally and they will instruct a local florist on your behalf. There is more information specifically about floral tributes on our information pages. Read more about floral tributes here...


As an alternative to flowers, or even in addition to them, more and more people are now electing to have money given to a specific charity in memory of the deceased. In this way a charity that has meant something to the deceased or their family may receive donations that they would otherwise not.

We offer a service to all our clients whereby we will collect donations on their behalf following the funeral. Read more about our In Memoriam donations service here...

How long from making the arrangements will be be for the funeral to take place?

This will depend on the funeral arrangements. A simple burial may only take a few days to arrange, a service in church followed by a cremation may take longer. Cremations generally take longer to happen due to the complexity of the paperwork involved. If the Coroner is involved, this can also add time. We will advise you approximately how long you can expect to wait for the service when you contact us.

If you have any important dates, such as travel plans, birthdays, etc. please let us know as soon as you can so that we can accommodate your requirements.

Does the funeral have to be taken by a priest/vicar?

No, it doesn’t. You can choose whether to have a religious or non-religious funeral. Either way, you do not actually need to have an celebrant involved in the funeral, although it is strongly advised. A family member or friend may wish to lead the service, and while this can be very successful, they will need to be aware of local rules and timings, etc, at whatever venue the funeral is taking place at.

Can the funeral be webcast or recorded?

Yes. At our local crematoria, webcasting facilities are installed in each chapel. This allows for people who cannot attend the funeral to watch online. Recordings of the service can also be made for people to watch later. Please ensure that you let your funeral arranger & minister/celebrant know if you would like this so that it can be booked and the details provided to you in plenty of time.

Can I have “My Way” played at the funeral?

Yes, you can. Nearly all churches have facilities for playing CDs, so you can simply deliver them to the church prior to the funeral and let the Minister/Celebrant know your wishes. West Herts Crematorium, Chilterns Crematorium and a number of others have a system where music is downloaded by them in preparation for your funeral service, obviating the need for CDs. For funerals at these crematoria, your minister/celebrant will book the music online in advance of the service.